Troubleshoot

Bluetooth troubleshoot, Firmware troubleshoot

Firmware update troubleshooting
If you are experiencing some trouble to update the firmware or you had the message "Firmware update failed, please retry", please review the point...
Tue, 29 Aug, 2017 at 6:43 AM
Bluetooth troubleshooting
This video shows how the app should recognize the watch via bluetooth (iOS) during the pairing process: [KNOW ISSUE ON IOS] Sometimes, Bluetooth w...
Tue, 14 Nov, 2017 at 11:14 AM
Sleep icon
Why can't I set the beginning of the sleep icon on one evening and finish it the next morning? An event cannot cover 2 days. That is why the sleep eve...
Thu, 29 Jun, 2017 at 6:39 AM
My Octopus Watch’s screen has inverted colors
Why my Octopus Watch’s screen has reverse colors? How can I fix the colors of my watch? Reboot your Octopus Watch by pressing the button for 30 s...
Wed, 9 Aug, 2017 at 6:37 AM
Why is the LCD screen offset? Is my display defective?
Some of you believe that their watch has a defect because the LCD screen doesn’t occupy all the surface like an Apple Watch®.  This phenomenon is only visi...
Mon, 31 Jul, 2017 at 1:15 AM
The button doesn't work or is hard to press
The mechanical button doesn't provide feedback unless the watch is charged.  If the watch is charged, every time you press the button, you feel a litt...
Thu, 10 Aug, 2017 at 6:29 AM
I can't synchronize the watch on iOS (and my bluetooth is activated)
We noticed that on some iPhones, even with the latest version of iOS and with the bluetooth connection turned on, the watch won't synchronize. Some ar...
Fri, 4 Aug, 2017 at 1:59 AM
Not all notifications are displayed on my phone
This is due to an OS limitation If you are encountering this issue, you may be using an iPhone. Apple allows an app to request "only" 64 noti...
Fri, 4 Aug, 2017 at 4:53 AM
No icons on app
All the icons have disappeared from your Octopus Watch app. Update your Octopus Watch app Verify that you have the latest version of the app on t...
Tue, 6 Feb, 2018 at 4:22 PM
My watch is not charging when plugged into the Companion
The Companion is an accessory. It's a charging station/night light/wake up alarm. It comes with a USB cable and a US AC adapter similar to the one you...
Mon, 16 Oct, 2017 at 2:48 PM