Account issues

Forgotten password, problems to create a new account, account logged out, time and date ...

OS versions supported by the Octopus Watch App
You may wonder which phone configuration you need to run the Octopus Watch App. For Apple: The Octopus Watch App runs with iOS 10 iOS 11 If you ar...
Thu, 11 Oct, 2018 at 3:51 AM
Error messages when trying to create a new account
You have the error message "An error occurred while creating the account, please try again later." Verify that you have an Internet connect...
Tue, 6 Feb, 2018 at 4:13 PM
I forgot my password
If you are trying to login to your Octopus Watch App account but have one of the following error messages: "Invalid email"  "Cannot comp...
Fri, 17 Nov, 2017 at 7:04 AM
The time and date on the Octopus Watch are incorrect
The Octopus Watch is a smart watch for kids.  If you are traveling in a different time zone with your kids or daylight saving is coming, you must change...
Mon, 12 Jun, 2017 at 3:11 PM
Why is my phone or my tablet often logged out?
The following message is displayed: "Sorry, you've been logged out and need to login again"   Only one user account can be logged to o...
Fri, 23 Jun, 2017 at 7:12 AM
I need to validate my email
Validation of your email 1. One of the messages below is displayed You try to login the app and you have one of the following messages: Confirm your e...
Thu, 21 Dec, 2017 at 2:50 AM
How do I update my email address?
You have already created your Octopus Watch App account but you realized that you entered your email with a misspelling. You would like to change it. Yo...
Tue, 6 Feb, 2018 at 3:38 PM