When you are pressing the button, the screen remains dark but you can feel a vibration.

If your screen remains black:

  • Reboot your Octopus Watch by pressing the button for 30 seconds.The watch’s screen should display an Octopus, then the battery level. 

If the problem persists, please try one more thing:

  • Plug the Octopus Watch to its power source and wait few minutes
  • Un-plug then replug it to trigger the bluetooth connection, and try the synchronization with the Octopus Watch.

If none of these solutions work, please open a new ticket and attach a video of the watch being plugged on its cable and then pressing the button.

This glitch occurs often with the firmware 126.