Our 3PL provider has no control once it's been handed off to carrier. 

So please contact the carrier directly or go into the carrier's local post office and notify them of the situation. The carrier should also make several attempts to contact you by way of e-mail and phone provided.

You will find your tracking number by clicking on he link that we re-sent you by email on Saturday, July 22 with the subject line "link to the page to track your order".