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Frequently Asked Questions
How do I cancel an order?
How do I change an order?
What methods of payment are accepted on your website?
Where can I purchase JOY products?
Do you ship internationally?
What shipping options are available?
Where can I find tracking information?
I don’t live in the US. Can I place an order using a US based freight forwarding service?
What is your return policy?
How do I exchange a product purchased on your website?
How long does it take for my exchange to be processed?
How do I return/exchange a product purchased at Target?
My device isn't working correctly. How do I get technical help?
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How can I become an authorized re-seller?
How do I unsubscribe from the JOY mailing list?
How do I work with JOY?
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