Ordering 3

• How do I cancel an order?
• How do I change an order?
• What methods of payment are accepted on your website?

Shipping 5

• Where can I purchase JOY products?
• Do you ship internationally?
• What shipping options are available?
• Where can I find tracking information?
• I don’t live in the US. Can I place an order using a US based freight forwarding service?

Returns 6

• What is your return policy?
• How do I exchange a product purchased on your website?
• How long does it take for my exchange to be processed?
• How do I return/exchange a product purchased at Target?
• My device isn't working correctly. How do I get technical help?

See all 6 articles

Drafts 4

• Octopus Premium FAQ
• How to cancel your Octopus Premium subscription
• How to copy a schedule from a previous watch
• How to copy a schedule

Contact Us 3

• How can I become an authorized re-seller?
• How do I unsubscribe from the JOY mailing list?
• How do I work with JOY?