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What is Octopus?
Octopus watch by Joy, the training wheels for good habits!
The Companion: a charging station/nightlight
Octopus: the origin
Octopus Watch: Introduction
How To Charge The Watch
How to replace the band
How to install the app
How to pair your watch
See all 6 articles
Starting and setting my Octopus Watch for the first time
Unboxing Octopus Watch and turning it on
I am starting my Octopus Watch for the first time
Adapt the clock face to my child's age
Child with special needs
Routines and events
How to add an event
Validation of an alert
Create a recurring event
How to create and delete schedules
See all 10 articles
Synchronizing and sharing an Octopus watch
Synchronizing the Octopus Watch and the Octopus App
Allowing another user to control the Octopus Watch
Updating the schedule of a shared Octopus Watch
Revoking a secondary user's access to the Octopus Watch
Controlling multiple Octopus Watches from a single app
All about the companion
What is a companion?
How do I setup my companion?
How to set up a reward
How water-resistant is my Octopus Watch?
Does the watch have an alarm or a speaker?
Battery charging time
See all 9 articles
Time format (am/pm or 24h)
Number of icons and customised one
Firmware update / change log
See all 7 articles
In Case of Emergency (ICE)
Why does the Octopus Watch synchronize only for a short period?
No GPS, as few radio frequencies as possible
USB/Pogo cable warning
OS versions supported by the Octopus Watch App
Error messages when trying to create a new account
I forgot my password
The time and date on the Octopus Watch are incorrect
Why is my phone or my tablet often logged out?
See all 7 articles
Firmware update troubleshooting
My Octopus Watch’s screen has inverted colors
Why is the LCD screen offset? Is my display defective?
See all 12 articles
How to copy a schedule from a previous watch
How to copy a schedule
Order on Kickstarter or Indiegogo
Status of your order
How do I know if my Octopus item(s) has been shipped?
On Indiegogo my order is marked as "locked"
Where can I order an Octopus Watch or a Companion?
My Octopus item(s) has not been shipped yet
I want to change my address before fulfilment
I notice on JOY form that my order is not correct
I want to change my color
My Octopus Items has been shipped but I've not received it yet
I want to change my address after fulfilment
My tracking number doesn't work
My tracking number says it has been shipped
I'm based out of the US, and I still haven't received my order
I received my Octopus items
One of my item(s) doesn't work or I don't know how it works
I want my invoice
I'm missing an item (Incomplete delivery)
How to install a beta app on your Android phone
How to install a beta app on your iOS phone
Help Desk Software