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What is Octopus?
Octopus watch by Joy, the training wheels for good habits!
The Companion: a charging station/nightlight
Octopus: the origin
Octopus Watch: Introduction
How To Charge The Watch
How to replace the band
How to install the app
How to pair your watch
See all 6 articles
Starting and setting my Octopus Watch for the first time
Unboxing Octopus Watch and turning it on
I am starting my Octopus Watch for the first time
Adapt the clock face to my child's age
Time periods: create different schedules (for week 1 and week 2; for school days and for vacation; etc)
Child with special needs
Routines and events/tasks
How to add an event/ a task
Validation of an alert
Create a recurring event/ task
How to create and delete schedules
See all 10 articles
Synchronizing and sharing an Octopus watch
Synchronizing the Octopus Watch and the Octopus App
Allowing another user to control the Octopus Watch
Updating the schedule of a shared Octopus Watch
Revoking a secondary user's access to the Octopus Watch
Controlling multiple Octopus Watches from a single app
All about the companion/ the charging station nightlight
What is a companion?
How do I setup my companion?
How to set up a reward
How water-resistant is my Octopus Watch?
Does the watch have an alarm or a speaker?
Battery charging time
See all 9 articles
Octopus Premium FAQ
How to cancel your Octopus Premium subscription
Time format (am/pm or 24h)
See all 14 articles
In Case of Emergency (ICE)
Why does the Octopus Watch synchronize only for a short period?
No GPS, as few radio frequencies as possible
USB/Pogo cable warning
OS versions supported by the Octopus Watch App
Error messages when trying to create a new account
I forgot my password
The time and date on the Octopus Watch are incorrect
Why is my phone or my tablet often logged out?
See all 7 articles
Firmware update troubleshooting
Display doesn't fill the entire screen
The button doesn't work or is hard to press
See all 11 articles
Where can I order?
Where can I order an Octopus Watch or a Companion?
My Octopus Items has been shipped but I've not received it yet
I want to change my address after fulfilment
My tracking number doesn't work
My tracking number says it has been shipped
I received my Octopus items
One of my item(s) doesn't work or I don't know how it works
How to install a beta app on your Android phone
How to install a beta app on your iOS phone
Frequently Asked Questions
How do I cancel an order?
How do I change an order?
What methods of payment are accepted on your website?
Where can I purchase JOY products?
Do you ship internationally?
What shipping options are available?
Where can I find tracking information?
I don’t live in the US. Can I place an order using a US based freight forwarding service?
What is your return policy?
How do I exchange a product purchased on your website?
How long does it take for my exchange to be processed?
How do I return/exchange a product purchased at Target?
My device isn't working correctly. How do I get technical help?
See all 6 articles
How to copy a schedule from a previous watch
How to copy a schedule
How can I become an authorized re-seller?
How do I unsubscribe from the JOY mailing list?
How do I work with JOY?
Help Desk Software