What is Octopus? 3

• Octopus watch by Joy, the training wheels for good habits!
• The Companion: a charging station/nightlight
• Octopus: the origin

VIdeo Tutorials 6

• Octopus Watch: Introduction
• How To Charge The Watch
• How to replace the band
• How to install the app
• How to pair your watch

See all 6 articles

Starting and setting my Octopus Watch for the first time 5

• Unboxing Octopus Watch and turning it on
• I am starting my Octopus Watch for the first time
• Adapt the clock face to my child's age
• Time periods: create different schedules (for week 1 and week 2; for school days and for vacation; etc)
• Child with special needs

Routines and events/tasks 10

• How to add an event/ a task
• Validation of an alert
• Create a recurring event/ task
• How to create and delete schedules
• Pre-set schedule

See all 10 articles

Synchronizing and sharing an Octopus watch 5

• Synchronizing the Octopus Watch and the Octopus App
• Allowing another user to control the Octopus Watch
• Updating the schedule of a shared Octopus Watch
• Revoking a secondary user's access to the Octopus Watch
• Controlling multiple Octopus Watches from a single app

All about the companion/ the charging station nightlight 2

• What is a companion?
• How do I setup my companion?

Rewards 1

• How to set up a reward

Hardware 9

• Bracelet size
• How water-resistant is my Octopus Watch?
• Screen Durability
• Does the watch have an alarm or a speaker?
• Battery charging time

See all 9 articles

Software 14

• Languages
• Octopus Premium FAQ
• Progress bar
• How to cancel your Octopus Premium subscription
• Time format (am/pm or 24h)

See all 14 articles

Safety 5

• In Case of Emergency (ICE)
• Why does the Octopus Watch synchronize only for a short period?
• No GPS, as few radio frequencies as possible
• Certifications
• USB/Pogo cable warning

Account issues 7

• OS versions supported by the Octopus Watch App
• Error messages when trying to create a new account
• I forgot my password
• The time and date on the Octopus Watch are incorrect
• Why is my phone or my tablet often logged out?

See all 7 articles

Troubleshoot 11

• Firmware update troubleshooting
• Bluetooth troubleshooting
• Sleep icon
• Display doesn't fill the entire screen
• The button doesn't work or is hard to press

See all 11 articles

Contact us 1

• Contact JOY

Where can I order? 1

• Where can I order an Octopus Watch or a Companion?

My Octopus Items has been shipped but I've not received it yet 3

• I want to change my address after fulfilment
• My tracking number doesn't work
• My tracking number says it has been shipped

I received my Octopus items 1

• One of my item(s) doesn't work or I don't know how it works

Android users 1

• How to install a beta app on your Android phone

iOS users 1

• How to install a beta app on your iOS phone

Ordering 3

• How do I cancel an order?
• How do I change an order?
• What methods of payment are accepted on your website?

Shipping 5

• Where can I purchase JOY products?
• Do you ship internationally?
• What shipping options are available?
• Where can I find tracking information?
• I don’t live in the US. Can I place an order using a US based freight forwarding service?

Returns 6

• What is your return policy?
• How do I exchange a product purchased on your website?
• How long does it take for my exchange to be processed?
• How do I return/exchange a product purchased at Target?
• My device isn't working correctly. How do I get technical help?

See all 6 articles

Drafts 2

• How to copy a schedule from a previous watch
• How to copy a schedule

Contact Us 3

• How can I become an authorized re-seller?
• How do I unsubscribe from the JOY mailing list?
• How do I work with JOY?