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Knowledge base
Getting Started
What is Octopus?
4
Octopus watch by Joy, the training wheels for good habits!
The Companion: a charging station/nightlight
Octopus: the origin
The New Octopus Watch Motion Edition
Video Tutorials
7
Octopus Watch: Introduction
How To Charge The Watch
How to replace the band
How to install the app
How to pair your watch (and to upgrade the firmware)
See all 7 articles
Starting and setting my Octopus Watch for the first time
5
Unboxing Octopus Watch and turning it on
I am starting my Octopus Watch for the first time
Adapt the clock face to my child's age
Time periods: create different schedules (for week 1 and week 2; for school days and for vacation; etc)
Child with special needs
Routines and events/tasks
11
How to add an event/ a task
Validation of an alert
Create a recurring event/ task
How to create and delete schedules
Pre-set schedule
See all 11 articles
Synchronizing and sharing an Octopus watch
5
Synchronizing the Octopus Watch and the Octopus App
Allowing another user to control the Octopus Watch
Updating the schedule of a shared Octopus Watch
Revoking a secondary user's access to the Octopus Watch
Controlling multiple Octopus Watches from a single app
All about the companion/ the charging station nightlight
2
What is a companion?
How do I setup my companion?
Rewards
1
How to set up a reward
Technical problems
Account issues
7
OS versions supported by the Octopus Watch App
Error messages when trying to create a new account
I forgot my password
The time and date on the Octopus Watch are incorrect
Why is my phone or my tablet often logged out?
See all 7 articles
Troubleshoot
14
Firmware update troubleshooting
Bluetooth troubleshooting
Sleep icon
Display doesn't fill the entire screen
The button doesn't work or is hard to press
See all 14 articles
Contact us
1
Contact JOY
Octopus Watch Motion Edition
4
How to activate the motion tracker
The New Octopus Watch Motion Edition
Troubleshooting Octopus Watch v2. Motion Edition
Octopus Watch Motion Edition is not tracking OctoPoints
Frequently Asked Questions
Ordering
6
Where can I order an Octopus Watch and Accessories
How do I cancel an order?
How do I change an order?
What methods of payment are accepted on your website?
What Colors Does the Octopus Watch Come In?
See all 6 articles
Shipping
5
Where can I purchase JOY products?
Do you ship internationally?
What shipping options are available?
Where can I find tracking information?
I don’t live in the US. Can I place an order using a US based freight forwarding service?
Returns
6
What is your return policy?
How do I exchange a product purchased on your website?
How long does it take for my exchange to be processed?
How do I return/exchange a product purchased at Target?
My device isn't working correctly. How do I get technical help?
See all 6 articles
Drafts
1
How to replace the bracelet
Contact Us
3
How can I become an authorized re-seller?
How do I unsubscribe from the JOY mailing list?
How do I work with JOY?
Watch feature
Hardware
11
Band size
How water-resistant is my Octopus Watch?
Screen Durability
Does the watch have an alarm or a speaker?
Battery charging time
See all 11 articles
Software
16
Languages
Octopus Premium FAQ
Progress bar
How to cancel your Octopus Premium subscription
Time format (am/pm or 24h)
See all 16 articles
Accessories
4
Screen protector
The Companion
Charging Cable
Replacement Bands
Beta Program
Android users
1
How to install a beta app on your Android phone
iOS users
1
How to install a beta app on your iOS phone
Safety
Safety
5
In Case of Emergency (ICE)
Why does the Octopus Watch synchronize only for a short period?
No GPS, as few radio frequencies as possible
Certifications
USB/Pogo cable warning
Help Desk Software
by Freshdesk